OTTER PORTAL DATA & PRIVACY POLICY

Index

  1. WELCOME

  2. OUR PROMISE

  3. PRIVACY POLICY

  4. SCOPE OF THIS POLICY AND YOUR CONSENT

  5. CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

  6. THIRD-PARTY LINKS

  7. THE DATA WE COLLECT ABOUT YOU

  8. HOW IS YOUR DATA COLLECTED?

  9. HOW WE USE YOUR INFORMATION AND LEGAL BASIS FOR PROCESSING

  10. SHARING & DISCLOSING YOUR INFORMATION

  11. INTERNATIONAL TRANSFERS

  12. HOW LONG WE WILL KEEP YOUR INFORMATION

  13. HOW WE SECURE YOUR INFORMATION

  14. YOUR LEGAL RIGHTS

  15. CONTACT US

  16. DATA PROTECTION OFFICER

  1. WELCOME

Welcome to Otter Portal’s data and privacy policy.

Otter Portal respects your privacy and is committed to protecting your data. This privacy notice will inform you as to how we look after your data when you visit or use our website or applications (including but not limited to www.otter-portal.run) as well as any of our social media pages, including but not limited to Facebook, Twitter, and Instagram (collectively referred to as the Platforms), regardless of where you visit them from, and to inform you about your privacy rights and how the law protects you.

  1. OUR PROMISE

We will comply with applicable privacy and data protection laws and regulatory frameworks.

We will only process your personal information to supply, improve and manage our services. Any additional or unusual uses of your information will be explained at the point of collection.

We will only send you marketing emails if you have permitted us to (and you will be allowed to unsubscribe from each of our emails).

We will enable you to opt out of usage tracking where possible; we track your use of our services to help us to tailor our content and advertising and to improve our services. We will not use information that identifies you personally, but if you prefer, you may opt-out here.

We will not share personally identifiable information with unrelated third parties for their use without your consent. However, we may share your information to provide the best customer experience across our brands.

We will take appropriate steps to safeguard your information following industry standards, but please remember that no system can be guaranteed 100% secure.

We will only keep your information for as long as we need it: (i) to provide you with a product/service; (ii) to improve our services; and (iii) for legal and audit purposes.

We will not actively collect personal information from those under 18s unless relevant consent from a competent person is obtained. We kindly ask that if you are under 18, you do not give us information about yourself or others.

We will give you control over the information we hold about you by enabling you to access, update and delete your information in line with your legal rights.

We will take steps to ensure that our suppliers and licensees look after your information as we do, including where they are processing your information in countries that do not provide the same legal protection to your information.

  1. PRIVACY POLICY

In providing you with our services and through your interactions with us, Otter Portal may collect information about you and your use of our services. We are committed to being transparent in handling personal information, and we endeavour to comply with applicable privacy and data protection laws in the territories we operate. This policy describes the types of information we might collect, how we may use it and the circumstances in which we might disclose or transfer it.

If you have any questions or comments about this policy or our approach to privacy, please contact us at raceoffice@otter.run. We aim to reply to any queries within three working days.

  1. SCOPE OF THIS POLICY AND YOUR CONSENT

This policy governs our processing of your information in relation to the products and services we supply to you.

Please be aware that we also license our brands and content to other companies who may produce their websites, events and digital content. We take reasonable steps to ensure that these companies clearly identify themselves and handle your information appropriately. 

However, when you use any service which a third party operates, the use of your information will be subject to their privacy policy and not ours. If you have any concerns, please contact us at raceoffice@otter.run.

Your use of our services constitutes your consent to processing the information described herein.

  1. CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your data changes during your relationship with us. Otter Portal may update this policy at any time, so please check this page regularly to ensure you are up–to–date. We will notify you in advance of any significant changes in these terms and conditions which affect our ongoing relationship with you materially.

  1. THIRD-PARTY LINKS

The Platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy notice on every website you visit.

  1. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different personal data about you, which we have grouped as follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Platforms.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us, any third parties (if applicable), and your communication preference.

Information collected via social media and other third parties can include your name, profile picture, gender, e-mail address and date of birth. Please keep in mind that any information provided to us via a third party may also be subject to that third party’s privacy policy.

  1. HOW IS YOUR DATA COLLECTED?

We use different methods to collect data from and about you, including through

Direct interactions. You may give us your Identity, Contact, Profile and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • create an account on and/or access our Platforms;

  • sign up for an account and subscribe to our services or publications;

  • request marketing or newsletters to be sent to you;

  • enter a competition, promotion or survey; or

  • give us some feedback.

For purchases online, we may use third-party websites to facilitate such purchases. Your interactions with third-party platforms will be governed by the privacy terms of that third party, and we are not responsible for such interactions or for the additional personal information you may decide to provide to such third parties. You are strongly advised to read any relevant third party's privacy policies before any such interaction.

This Website uses “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to identify you personally. If you do not want information collected through cookies, most browsers have a simple procedure that allows you to deny or accept the cookie feature. Please note, however, that cookies may be necessary to provide you with certain features on our Website. Thus if you disable the cookies on your browser, you may not be able to use those features, and your access to our Website will be limited.

  1. HOW WE USE YOUR INFORMATION AND LEGAL BASIS FOR PROCESSING

We will use your information: (i) to deliver, improve and personalise our services to you following your preferences: and (ii) for our legitimate business purposes and needs. Specifically, we may use your information to:

administer your account(s);

send you service-related communications;

respond to your requests and feedback;

analyse and/or improve our services;

personalise the way Otter Portal content is presented to you online;

deliver interest-based advertising based upon your browsing of our websites and others;

prevent fraud or other potentially illegal activities (including copyright infringement);

block disruptive users and protect the safety of users of our services;

enforce our terms of service;

send you newsletters, offers and promotions relating to our brands and services and special promotions from our trusted partners following your email preferences; and

manage our email suppression list.

Where Otter Portal proposes using your personal information for other uses, we will ensure that we notify you first. You will also be allowed to withhold or withdraw your consent for your use other than as listed above.

  1. SHARING & DISCLOSING YOUR INFORMATION

Information shared by Otter Portal:

To improve your experience of our services and brands, information about your use of our services may be shared by Otter Portal for research, analysis, and marketing.

Information shared with our suppliers:

We use several third parties to perform business functions on our behalf, such as sending our newsletters, hosting our online services, providing our customer services and fulfilling confirmation of services and processing payments. We only disclose the information necessary to enable these third parties to perform their services. Our suppliers are contracted to comply with our instructions, and we require that they do not use your personal information for their business purposes.

Information shared with other parties:

Generally, we will only disclose your data to other parties with your consent, for example, if you choose to share content via social media functionality. We may also disclose your personal information to law enforcement agencies, government/regulatory bodies, internet service providers and content protection organisations as required or allowed by law. For example, suppose you post inappropriate or objectionable content on our services or where we reasonably believe you may be in breach of the law. In that case, we may report your content and behaviour to relevant parties.

Sale or transfer of all or part of our business or assets:

We reserve the right to transfer your personal information in the event we sell or transfer all or a part of our business or assets so that the buyer can continue to offer you the online services. We will make reasonable efforts to inform you of the transfer of your information in such circumstances.

  1. INTERNATIONAL TRANSFERS

As described in the previous section, we may share your information with contracted third-party service providers. These companies may be located in, or use IT equipment located in; countries different to that in which your information is collected. Where this is the case, we will ensure that your information receives an equivalent level of protection.

Whenever we transfer your data, we ensure a similar degree of protection is afforded to it.

  1. HOW LONG WE WILL KEEP YOUR INFORMATION?

We will only retain your personal information on our systems for as long as is necessary for the relevant service or as long as it is set out in any relevant contract you hold with us.  After this time, your personal information will either be securely deleted or anonymised to be used for research or statistical purposes.

  1. HOW WE SECURE YOUR INFORMATION

We maintain appropriate organisational and technological safeguards to help protect against the loss, misuse or unauthorised access, disclosure, alteration or destruction of the information we hold about you. We also seek to ensure our service providers do the same. Unfortunately, no system can be guaranteed as completely secure, and there is an inherent risk in transmitting information over the internet. It may be possible for an unrelated party to intercept or access such transmissions unlawfully.

If you believe that your personal information under our control has been compromised, including access to any accounts you hold with our services, please contact us immediately using the details below.

  1. YOUR LEGAL RIGHTS

You have the following rights:

Request access to your data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.  If you would like to know what information we hold about you, you may submit a request to us by using the contact details below.

We will require you to prove your identity before granting access to your personal information. You will not have to pay a fee to access your data (or to exercise any of the other rights detailed below). However, we may be entitled to charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We will process your request within the timeframe required.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.

Request erasure (deletion) of your data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

If you would like us to delete your information from our records, please contact us using the details below, and we will respond within a reasonable time but within no more than 7 working days. Please note that we may be required to retain certain information by law and/or for our own legitimate business purposes.

Object to processing of your data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your data. 

This enables you to ask us to suspend the processing of your data in the following scenarios: 

(a) if you want us to establish the data’s accuracy; 

(b) where our use of the data is unlawful, but you do not want us to erase it; 

(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or 

(d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your data to you or a third party. We will provide you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your data. However, this will not affect the lawfulness of any processing before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case when you withdraw.

Communication Preferences and Opt-outs:

If you wish to stop receiving marketing communications from us, please click on the “unsubscribe” link at the bottom of the relevant newsletter and/or contact us directly to request us to do so. Please note that this will not unsubscribe you from all communications, only the newsletter in question and as such, you will need to perform this action for each of the newsletters you are subscribed to. If you wish to opt-out completely, please contact us using the details below.

Following industry standards, we reserve the right to retain a minimal amount of data necessary to ensure we do not contact you in the future.

  1. CONTACT US

We have appointed a data protection officer (DPO) responsible for overseeing questions concerning this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details below.

If you have any questions or comments about this policy or our approach to privacy, please contact us at

  1. DATA PROTECTION OFFICER

Otter Portal, Unit 6b, Graphic Centre, 5 Buiten Street, Cape Town, South Africa, 8001.

Email: raceoffice@otter.run